FAQs

Yes, the registration is free, and in case you faced any difficulty in the registration process, you can easily contact us through the direct chat option in our platform or contact our customers service on this number (8002444455)

You can register an account in “Tameeni” by login into your “Monsha’at” account or by login into your account in the ministry of trade, or by login through “Nafath National”. Furthermore, which allows “Tameeni” to collect the information related to the “Commercial Registrations” under the same user account in Monshaat, which ultimately eases the process of entering the establishment/company’s information.

You can log into “Tameeni” platform directly by using the email address and password which you have entered after you logged into your “Monsha’at” account.

The verification code gets sent during the first 4 minutes, in case you did not receive the verification code, please check the correctness of the phone number you entered above the verification code field. If the phone number you entered is correct, please click on “resend code”. If you still could not receive the verification code after multiple tries, please contact our customers care on this number (8002444455)

Yes, it is possible to change your currently used email by logging into your account, then click on “Settings”, then click on “Change current email address” then click on “Save”. Keep in mind to reverify your new email address after you complete the change and make sure that you received the notification to your account.

You only need to click on “forgot password”, then enter your email address, the system will send a message to your email address which you entered, that message will contain a link that you can click on to proceed to enter your new password.

It is not possible to purchase a medical insurance for individuals through Tameeni SME, “Tameeni” only offers medical insurance for the Small Medium Entities (SME).

SMEs are the micro, small and medium enterprises, which has 500 employees or less.

It all depends on the size of the entity and its classification, “Tameeni” has the ability to check and verify the size and classification of the entity through “Monsha’at" and also through customer selection for revenue.

“Tameeni” for SME allows you to get price quotations for medical insurance coverage directly from the insurance companies that are authorized by SAMA, and the process to do that is very simple and easy.

It depends on the available discounts provided by the insurance company, if any, then “Tameeni” will display on the screen and show the details of the discount during price comparison step with ability to add discount code from Tameeni.

Your suggestions and comments are the first priority to our team in “Tameeni”, we collect them, analyze them, and study them in a continuous base. Furthermore, we get in touch with our customers when needed.

You can do that by creating a new application request, then filling information related to your entity, then filling your employer’s information and their dependents.

It is the date when the policy should be effective, in other words, the date when the policy will become active or working, “Tameeni” allows you to select the day after tomorrow as the first available date to be selected for the “Policy Effective Date”.

Each Insurance company offers different classes, you can select the class for each member in the excel sheet, and the offered classes there are: VIP, A, B, C, and Basic.

“Tameeni” has an advanced comparison feature at the quotation step, which allows you to compare “Networks” and compare “Benefits” and even compare “Members Prices” before purchasing.

Yes, you can, after you receive the quotations in the quotation list, click on “member prices”.

You can pay directly to Tameeni account by credit cards and SADAD, whether it is MADA, Visa, or MasterCard.

After you purchase a policy, the insurance company takes the responsibility for uploading your policy in case of a new application request, or in case of adding new members to a current active policy. The upload to CCHI process takes between 24 to 48 hours, to know the status of upload to CCHI, you can log into your account in “Tameeni” then click on “Purchased Policies”.

Yes, you can, simply log into your “Tameeni” account, then click on “purchased policies”, then click on “add new member”.

Yes, you can, but only the policies that were purchased from “Tameeni” platform. To do that, simply log into your “Tameeni” account, click on “Purchased Policies”, then click on “cancel insured member”. Keep in mind, you must state the reason behind the cancelation or termination and provide the needed documents to prove the reason.

You can only cancel a policy that was purchased through “Tameeni” if you have another active policy for your entity, or in case your entity has stopped doing business. To do that, simply log into your “Tameeni” account, click on “Purchased Policies”, then click on “Cancel Policy”. Keep in mind, you must state the reason behind the cancelation or termination and provide the needed documents to prove the reason.

You should know that insurance companies do not print physical cards anymore. Due to the new instruction and circular given by CCHI which indicates that there is no need to print physical cards, and the customer can visit any hospital or clinic by using their original Identification.

The refund process happens after we verify the legitimacy of the cancelation request, and that happens through the insurance company itself in case you deserve to collect the remaining policy time period.

Insured member is either the employee who works in your entity and under the Sponsorship, or the dependent (family member) for that employee.

It is the 700 number in case of a company which is the number used in “National Information Center” and it consists of 10 digits. In case of an establishment, the “SponsorID” is the national ID of the owner, since the establishment is categorized as “individual establishment”.

It is the number of the main Commercial Registration that is written in “Commercial Registration Certificate” for the entity, and it is used in the Ministry of Trades.

In order to get a medical insurance coverage, it is required to have a national address for the entity you are trying to insure. If you don’t have a national address, you can visit (address.gov.sa) and register a national address to your entity.

You must enter the VAT number before processing the payment, so that we can print it on your receipt for payment. In case your entity does not have VAT number, you can choose "My company does not have VAT number"

It is a form called “Health Declaration Form” which is mentioned in CCHI portal, which allows insurance companies the ability to know the health condition of the insured member. In addition, the Health Declaration Form is also used for pricing mechanism, and to ensure treatment coverage.

Filling the Health Declaration Form properly allows insurance companies to give more accurate pricing, proper coverage, and ensure treatment for the insured member. In case you did not fill the Health Declaration Form properly, this might cause rejection of treatment or rejection of coverage.

Each employee in the entity must fill his/her Health Declaration Form, and his/her dependents as well, to ensure the correctness of the information filled and to make sure you will be covered.

“Tameeni” will always double check the records to know the classification of your entity, “Tameeni” checks to make sure your entity is considered an SME (micro entity, small entity, or medium entity) otherwise, “Tameeni” will not allow you to continue.

This means that there is an issue related to the status of your CR number, it could be expired, revoked, or suspended. Therefore, you will not be allowed to proceed until you check the validity of your Commercial Registration number.

In this case, please double check the CR number and the Sponsor ID number (the 700Number, or the owner’s national ID number) in the correct way, and make sure that the CR that you entered is related to the Sponsor ID.

In case this message gets displayed in the quotation list page, or at the payment page, we urge you to make sure all the employees and their dependents are already added in the company’s list. In addition, the insurance company checks the required number by CCHI as the minimum number you can insure, and that number is recorded in CCHI records. If you are sure that all the members and their dependents are added correctly, then please contact CCHI directly to update your records for (CCHI minimum requirements).

This means that an error has occurred for a temporary problem in the payment gateway, you can always try again or contact our customer care to confirm if the payment is ready to be used.

This means that you have entered wrong information for one or more of either the members or the dependents. For that, “Tameeni” will show you the error and will not allow you to proceed further with the quotation. At this point, we urge you to enter the correct information and try a “new application” to get new pricing quotations.

This means that we could not find your national address, either the national address service is down or your national address needs to be updated by visiting the national address portal ( address.gov.sa )

Iqama number should be ten digits and start with 2XXXXXXXXX

Border number should be ten digits and start with 3XXXXXXXXX or 4XXXXXXXXX

Sponsor number should be ten digits and start with 7XXXXXXXXX for employees, 1XXXXXXXXX for Saudi dependents, 2XXXXXXXXX for non Saudi dependents

Make sure to enter the correct sponsor ID by entering Company Computer Number for Employees or sponsor ID number for dependents

Make sure to enter the correct sponsor ID number and correct dependent ID

National number should be ten digits and start with 1XXXXXXXXX

Date of birth should be Hijri for Saudi nationality and in Gregorian for non Saudi

There is a problem with verifying your data through national information center, we are working on fixing this, please try again later or contact customer care for support